Service Desk Tech

Full-Time - Posted 75 days ago
Job Location:
Corpus Christi, TX
Categories: Careers

Service Desk Technician on the INFORMATION TECHNOLOGY SUPPORT SERVICES (ITSS) II Contract in Corpus Christi, TX supporting CCAD G6.


Key Functions

  • Provide help desk support and resolve problems to the end user's satisfaction
  • Perform root-cause analysis of all incidents
  • Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
  • Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
  • Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
  • Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
  • Per assignment, provide security-related support in order to comply with all applicable standards.
  • Troubleshoot Windows 7 desktop issues in both virtual and physical environments.
  • Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
  • Strong knowledge and experience with Active Directory Users and Computers (user/group management).
  • Strong knowledge and experience with NTFS and Windows share permissions
  • Create both high and low level standard operating procedures for IT technicians and end users.


EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.

  • Active Security Clearance
  • A+

One of the following:

  • MS 70-685
  • 70-680
  • 6293
  • MS Server 2008/2012
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